Try before you pay
Every account starts with a free trial — three courses over 14 days, with no card required. We would rather you found out whether FULLPASS is useful before paying for it.
Cancelling
Cancel at any time from Plan & billing, which opens the Stripe billing portal. Cancellation takes effect at the end of the period you have already paid for; you keep access until then, and you are not charged again.
Your reports stay readable and exportable until the retention period for your plan runs out.
Refunds
Within 14 days of your first payment, if FULLPASS is not right for you, email info@fullpass.ai and we will refund that payment in full. No explanation needed.
After that, subscriptions are not normally refunded for the current period, because the service was available to you throughout it.
We will always refund where you were charged after cancelling, where a fault at our end made the service unusable for a material part of a billing period, or where we were at fault in any other way. Credits due under the SLA are additional to this.
How refunds are paid
To the original payment method, through Stripe, normally within 5–10 working days depending on your bank.
Changing plan
Upgrades take effect immediately and Stripe prorates the difference. Downgrades take effect at the next renewal. A downgrade is refused while more people hold seats than the smaller plan allows — remove them first, so nobody is locked out without warning.
Contact
info@fullpass.ai